• Enrollment Facilitator (Full-Time/Appleton Campus)

    Posting Date: 2 weeks ago(5/9/2018 9:44 AM)
    Job ID:
    2018-1409
    Category:
    Support Staff
    # of Openings:
    1
    Status:
    Full-Time
    Location(s):
    Appleton Main Campus
    City
    Appleton
    State
    WI
    Hours Per Week:
    40
    Weeks Per Year:
    52
    Work Schedule:
    9:30am to 6:00pm Monday - Thursday and 7:30am to 4:00pm on Friday. Flexibility in schedule may be required.
    Salary/Rate:
    Labor Grade/Zone: D1 - $19.50 per hour
    Anticipated Start Date:
    June 2018
    Internal Applicant Salary/Rate:
    Based upon the applicable compensation structure
    Posting Duration:
    Position will be posted for a minimum of five days and will remain open until the needs of the position are met
    Shift Differential:
    N/A
  • Basic Functions & Responsibilities

    This position is responsible for providing outstanding service for helping individuals with any Admission and Registration needs. Employees will possess knowledge of all aspects of Enrollment Services and the College, with knowledge of their area of expertise and usage of the College computer system for information retrieval and reporting.

    Essential Job Functions/Secondary Job Functions

    Essential Job Functions

     

     

    1. Serves as the initial customer service contact for Student Services:   Assess student needs and provide direct assistance to students in helping them to apply to the College, enroll in class, collect documents, process payment, apply for funding, and help them understand the appropriate forms, processes and procedures for all areas of Enrollment Services.
    2. Provide individual assistance to students including but not limited to analyzing and troubleshooting individual needs and assisting with on-line self-service accounts (view/change their personal information, apply for financial aid, complete needed requirements).
    3. Address Student Financial Services questions (I.E. student payments, payment plan enrollment, general financial aid and veterans questions).
    4. Function as a critical link or liaison between customers and FVTC by making referrals to academic divisions, counselors, instructional staff, and other FVTC staff members when needed.
    5. Compose, research, and update materials to provide access to information for our customers, staff and the general public. Compile and prepare correspondence and documents for mailings.
    6. Gather, coordinate, maintain, and monitor the college’s processes to provide and create reports for internal and external use in reporting to the State and Federal government and auditors as needed.
    7. Provide information to students, parents, staff, and general public in person, via telephone, US mail, and on-line using extensive knowledge of FERPA, College policy, State, and Federal Regulations.
    8. Responsible for a specific area of focus/expertise within one of the Enrollment Services areas. This area of focus will be concentrated on during processing time.Registration: Process enrollments to student records for all in-person, mail-in, email and contract classes; maintain daily log files and records regarding individual student academic record, process official transcript requests, process receipts and mail to students.
    9. Oshkosh Campus: Provide academic counselor and students’ advisors support, student life activities, assist staff with PeopleSoft related issues, set up new student orientations, responsible for banking duties, liaison to Financial Aid and Student Employment Services on Oshkosh campus and first contact for visitors and vendors.
    10. Admissions: Process applications and determine admission requirements, attach checklist items to fulfill requirements, attach admission communications, enter and convert admission assessment test scores, add to program wait list when needed, collate and mail correspondence.

     

    Secondary Job Functions

     

     

    1. Cross-train and provide backup within Enrollment Services.
    2. Ability to handle difficult or sensitive situations with customers on a daily basis.
    3. Contribute to and help develop Student Services initiatives and participate in team decision-making.
    4. Responsible for inventory, ordering and distribution of supplies; prepare weekly, monthly and year-end reports for internal divisions and external auditing.
    5. Assist with Open House, New Student Orientation, and other Student Services activities.

    Qualifications, Training and Experience

     

    1. Associate Degree in Administrative Assistant or related field, AND
    2. Two years of recent relevant office and customer service experience, OR
    3. An equivalent combination of related education, training, and experience.
    4. Intermediate skills in Microsoft Word and Excel. Proficiency in PeopleSoft is preferred.

    Essential Aptitudes, Skills, Knowledge and Personal Characteristics

     

    1. Demonstrate ethical conduct in all aspects of the work environment.
    2. Exceptional customer service skills and the ability to maintain an excellent working relationship with internal and external customers.
    3. Excellent oral and written communications skills, as well as good listening skills.
    4. Ability to identify needed action without continual direction.
    5. Excellent organizational skills and ability to work under pressure.
    6. Neatness in work and appearance.
    7. Demonstrate a positive attitude, maturity, initiative and integrity with a professional image contributing to the success of the college.
    8. Work effectively in a team environment.
    9. Ability to work with diverse student, staff, and community populations.
    10. Ability to maintain confidentiality and professionalism.
    11. Accept responsibility for professional growth.
    12. Dependable, punctual, and commitment to following through on tasks.
    13. Flexibility in work schedule is required.

    Benefits (eligibility requirements may apply)

    403B and 457 Retirement Plans, Bereavement Leave, Campus Care Clinic, Dental Insurance, Emergency Leave, Employee Assistance Program, Fitness Center at Appleton Main Campus, Flexible Spending Account, Group Legal Benefits, Health Insurance or if applicable Cash Option Plan, Health Savings Account, Long Term Disability Insurance, On-Site Child Care Facility at Appleton Main Campus, Paid Holidays, Paid Vacation, Pet Health Insurance, Short Term Disability Insurance, Sick Leave, Spousal and Child Life Insurance, Supplemental Employee Life Insurance, Term Life & AD&D Insurance, Tuition Reimbursement, Vision Insurance, Wellness Program, Wisconsin Retirement System Pension Benefit (plan eligibility requirements apply)

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