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Retention Coordinator – ABE/Education Advocate (Grant Funded)

Retention Coordinator – ABE/Education Advocate (Grant Funded)

Posting Date: 
Job ID: 
# of Openings: 
Appleton Main Campus, Oshkosh Riverside Campus, Various locations as required for the position
Hours Per Week: 
Weeks Per Year: 
Work Schedule: 
Flexibility in schedule is required. Will include evening and weekend hours.
Salary will be based upon qualifications, training, and experience
Anticipated Start Date: 
November 2017
Internal Applicant Salary/Rate: 
Based upon the applicable compensation structure
Posting Duration: 
Position will be posted for a minimum of five days and will remain open until the needs of the position are met
Shift Differential: 

More information about this job

Basic Functions & Responsibilities

Lead, partner with instructional faculty across disciplines, student services personnel, college leaders, FVTC Foundation, and community resources to develop and implement transition and retention strategies for adult Promise students. Collaborate and manage the development and delivery of services directed at transitioning and retaining students at risk for successfully completing their program. Assess and identify barriers that impede academic success and coordinate any other institutional resources necessary for students’ academic success and degree completion.  Collaborate with Adult Basic Education (ABE), Financial Aid, Counselling and Advising Services, the Admission Center, Educational Support Services, and academic departments to ensure that district-wide retention services are provided to students. Identify external resources for referral to serve students and enhance opportunities for success.

Essential Job Functions/Secondary Job Functions

Essential Job Functions

  1. Provide targeted services for ABE students to determine Promise eligibility, and ensure that students complete the College application, FAFSA, program requirements, and are connected with Promise-related support systems. This will involve follow-up with contacts via phone, email, text, etc.
  2. Collaborate and coordinate with Student services staff and ABE faculty to develop and implement programs and strategies to increase the transition and retention of ABE students enrolled in programs.
  3. Lead and partner with appropriate college departments to develop, implement and manage retention services with appropriate college departments.
  4. Analyze data and identify students at risk for persisting and completing their program. Contact and communicate with students who are at risk for not completing courses and/or programs.
  5. Provide supportive services (i.e. case management); advise potential at risk students with identifying obstacles and barriers that may interfere with their educational goals. This include working with students to complete FASFA and checklist requirements.
  6. Help students explore options for overcoming anticipated obstacles and/or barriers, including providing appropriate referrals to college and community resources, assisting with resolving questions and concerns on academic policies, procedures and standards, and educating students on how to use the appropriate College resources to accomplish academic goals.
  7. Provide program-planning information to students regarding programs of study, program and course content, course selection, prerequisites, recommended credit load, advanced standing process, registration and graduation.
  8. Develop communication solutions, marketing strategies and other promotional plans regarding grant activities. These may include print-based, web-based, and other media.
  9. Participate in team activities related to operational planning, scheduling and document daily activities in PeopleSoft and/or appropriate tool for reporting/tracking purposes.
  10. Assess and quantify the outcome of programs and strategies developed for student retention and success, evaluate personnel and college resources involved in process and provide recommendations and feedback.
  11. Participate as requested in meetings and planning relative to short term and long term planning on student retention and success.  
  12. Develop and maintain statistics on numbers of student contacts, one-on-one discussions, new student applications, Accuplacer tests completed, new enrolled students, and first to second semester persistence.

Secondary Job Functions


  1. Coordinate and assist with activities at the Oshkosh Campus and in the regional centers in cooperation with Student Services Departments and the Regional Center Operation Managers.
  2. Develop and manage federal and/or state grant activities for at risk students.
  3. Develop relationships with external agency representatives to support at risk students in attaining community based services such as additional mental health and psychiatric care, medical resources, financial assistance, and legal advocacy.

Qualifications, Training and Experience


  1. Bachelor’s Degree in a related field (Human Services, Student Development, etc.) required, AND
  2. A minimum of two years of recent, related experience which includes responsibility for working with students in providing advising and/or guidance in a college educational or transitional program, AND
  3. Demonstrated experience working with and leading faculty and counselors in assisting students in developing personal plans (establish career, educational, and/or employment objectives and steps/services needed to accomplish), OR
  4. An equivalent combination of related education, training, and experience.
  5. Demonstrated experience with developing and using collaborative relationships and to identify and engage necessary resources to facilitate the accomplishment of work goals required.
  6. Demonstrated experience in working with a diverse student population required.
  7. Knowledge and experience regarding the needs of students with multiple educational barriers is required.
  8. Ability to assess outcomes, quantify results and prepare reports.
  9. Experience with PeopleSoft Student Administration is strongly preferred.


Essential Aptitudes, Skills, Knowledge and Personal Characteristics


  1. Ability to obtain information and identify key issues and relationships relevant to achieving goals; managing a course of action to accomplish the identified goals.
  2. Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas of plans.
  3. Demonstrated skill in providing students with entrance and transition guidance and direction in an educational or transitional program.
  4. Adaptability and the ability to perform in a quickly changing environment.
  5. Ability to work effectively with administrators, faculty, support staff, students, employers, and business/ community leaders.
  6. Ability to work with diverse faculty, staff, students and community populations.
  7. Experience in service development, with emphasis on customer service.
  8. Commitment to customer service, continuous improvement, student learning and success.
  9. Demonstrated success record in team-based operations and management.
  10. Excellent leadership skills and the ability to create a foster a team environment for staff.

Benefits (eligibility requirements may apply)

403B and 457 Retirement Plans, Bereavement Leave, Dental Insurance, Emergency Leave, Employee Assistance Program, Fitness Center at Appleton Main Campus, Flexible Spending Account, Health Insurance or if applicable Cash Option Plan, Health Savings Account, Long Term Disability Insurance, On-Site Child Care Facility at Appleton Main Campus, Paid Holidays, Paid Vacation, Short Term Disability Insurance, Sick Leave, Spousal and Child Life Insurance, Supplemental Employee Life Insurance, Term Life & AD&D Insurance, Tuition Reimbursement, Vision Insurance, Wellness Program, Wisconsin Retirement System Pension Benefit (plan eligibility requirements apply)

Special Instructions to Applicants

This position is funded by a two year grant and expected to be renewed.